About this Opportunity

The Role

Service Centre Manager - Hawick 18/037

Vacancy ref 18/037
Responsible to Regional Director
Location Hawick Service Centre
Contract Type Full Time
Date Posted 2018-02-09 15:26:53
About the Role

ERIKS UK is one of Europe's leading industrial service partners providing engineering knowledge and expertise.

With over 200 service centres nationwide ERIKS is continuing to grow: this has lead to an opening for a Service Centre Manager - Hawick 18/037

The role involves

ERIKS UK is one of Europe's leading industrial service partners providing engineering knowledge and expertise.

ERIKS has strategic plans for further expansion and we are committed to developing and nurturing talent and the future workforce.

We currently seek to recruit a Service Centre Manager based at Hawick Distribution and Engineering Service Centre.

This is a key role with Distribution and Engineering with prime responsibility to ensure the site operation achieves agreed profitability and sales revenue whilst ensuring that service level and contractual commitments are fulfilled.

What the role involves:

  • Developing the business to achieve and exceed targets
  • Analysing the branch performance with branch personnel
  • Setting key performance indicators for each operating division
  • Monitoring key customer accounts with the sales personnel
  • Ensure all sales within the Service Centre comply with % margin expectations that are both Product Group and Market-Place appropriate
  • Setting branch budgets/targets with relevant managers
  • Reporting progress, sales figures on individual divisions to the Regional Manager
  • Presenting long term opportunities of the area
  • Ensure that reporting team members have clearly defined roles and objectives and that they are developed and motivated to achieve the required standards of performance.
  • Promoting health and safety in the workplace
  • Managers are responsible for their own, their staff and visitors health and safety within their operation, for the promotion of health and safety in line with ERIKS and their Customer's Health & Safety Policies and procedures. Managers are responsible for reporting all cases of non-conformance.
  • Managers shall make themselves aware of and ensure compliance with all of the company's applicable management systems policies and procedures.
  • Ensure high level of Customer Service from Branch & Employees.
About You
  • Minimum of 2 years business development or management experience in a demanding customer facing industrial environment.
  • Proficient user of windows based programmes. Experience of fully integrated system based sales order processing and stock management systems.
  • Knowledge of Industrial Consumables / MRO market and products and their applications.

Role Competencies:


  • Capability to understand twin business model and align ERIKS strategy with the assigned customers
  • Sales and customer relationship development skills
  • Negotiation skills at multiple levels within customer and supplier organisations
  • Communication and inter-personal
  • Margin management
  • Ability to communicate effectively both internally and externally
  • Awareness of efficient processes


  • Understanding of Profit and Loss and Balance Sheet structures
  • Understanding of cash management and debt collection
  • Understanding of consignment stock principles
  • Ability to provide regular forecasts of sales and profitability


  • Knowledge of ERIKS Stock system / GUI
  • Knowledge of Stock Management principles and systems
  • Knowledge of Microsoft Excel, Word
  • Ability to prepare and deliver management information within required deadlines

Solution Selling

  • Understand how ERIKS adds value to its customer and articulate this to assigned customers
  • Ability to identify, deliver and document engineering and commercial benefit savings for customers
  • Where change is recommended to customers, ability to assist with the change management process
  • Ability to leverage successful projects that results in new business opportunities or increased customer retention
  • Ability to effectively manage and implement projects
  • Ability to resolve conflict with mutually beneficial outcomes for ERIKS and its customers


  • Good knowledge of some or all categories of Maintenance, Repair and Operational product and service range
  • Ability to effectively manage sales, margin and customer price savings to achieve ERIKS profitability targets
  • Ability to identify, justify and deliver optimised stock levels within overall contract commitments
  • Effectively manage time and territory in order to maximise opportunities and minimise costs
  • Good knowledge of OEM markets and applications

Team Management

  • Motivational skills
  • Coaching and mentoring of team members
  • Understanding of, and ability to effectively action disciplinary procedures
  • Understanding of, and ability to effectively action Health and Safety principles and procedures
  • Ability to set objectives and personal development plans to ensure staff have the necessary skills to carry out their job roles

Required qualifications:

  • Grade A* - C GCSE (or equivalent) English Language and Mathematics.
  • Higher Education in Business Commercial Management or Engineering is preferred.

This is a fantastic career opportunity to develop in a stimulating and dynamic environment.

Our employees are trained and developed to not only improve their skills but to ensure their personal progression matches our corporate objectives.

ERIKS UK is an Equal Opportunities Employer

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